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Email us at customer@proofcam.com

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Warranty & Repairs

Some of the Goods sold via the Website may come with a Warranty. If any matter arises that can be addressed under the Warranty this shall take precedence over the Contract between us in full satisfaction of the matter.

For Goods purchased via the Website

Goods returned to us because they fail to comply with the Warranty will be refunded in accordance with the provisions of the Warranty Conditions.

For Goods supplied with the benefit of a warranty, you must comply with the Warranty Conditions set out below.

Warranty Conditions

If Goods become faulty during the period of the Warranty for reasons unconnected with your acts, omissions or misuse of the Goods, you must notify us in writing and/or by completing a warranty claim form (including a description of the fault) and return such Goods to us. Such Goods shall be returned to the manufacturer for review and testing. Based on the manufacturers’ opinion, we will repair, (or at our sole option) replace such Goods with the same or superior Goods, without charge or not provide any of the aforementioned. The manufacturer’s opinion shall be final and binding and we shall have no further liability to you. If Goods become faulty after expiry of the Warranty, and you request that we replace or repair such Goods, then we shall charge our then standard list price for such repair or replacement.

ProofCam will be afforded reasonable opportunity and facilities to investigate any claims made under the Warranty and you will if so requested in writing by us promptly return any Goods the subject of any claim and any packing materials securely packed and carriage paid to us for examination.

ProofCam will have no liability with regard to any claim in respect of which you have not complied with the claims procedure stated above.

Any Warranty given is subject to us having no liability in respect of any defect arising from wear and tear, willful damage, negligence, tampering of the Goods, incorrect fitting of the Goods by you and/or a third party, abnormal working conditions, failure to follow our and/or the Goods’ manufacturers’ instructions (whether oral or in writing), misuse or alteration or repair of the Goods without our approval.

Goods which are not under Warranty and where there is no proof or purchase cannot be claimed under the Warranty Conditions.